Service Policy
Operational Service Policy and Delivery Approach
A general view of how service requests are reviewed, delivered and supported.
- Requirement Intake
- Assessment
- Delivery
- Support
- Access Credentials
- Backups
Information
Service Policy
A general view of how service requests are reviewed, delivered and supported.
Requirement Intake
All work starts with requirement intake through form, verified chat, email or agreed channel.
Assessment
Requirements are reviewed for feasibility, scope, dependencies and commercial terms.
Delivery
Delivery may include planning, design, configuration, testing, documentation and support.
Support
Support is provided based on agreed scope and package.
Access Credentials
Clients must provide required access securely and revoke/change access after completion where needed.
Backups
Clients should maintain backups unless backup management is explicitly included.